Dispatch and delivery times

Sender: Hirmer GROSSE GROESSEN Online GmbH, Stahlgruberring 20, 81829 Munich, Germany.

We will send the ordered goods as soon as possible to the delivery address (shipping address) indicated with the order. DHL is our delivery partner in Germany, Austria and Switzerland DHL and UPS delivers worldwide.

Shipping costs (standard shipping)

Generally, we will ship goods that have immediate availability on the same day, or the next working day at the latest. No shipping takes place on Saturdays, Sundays or holidays.

* Deliveries to Switzerland of an order value over €1.000 are subject to special customs procedures. We can therefore only send the goods 1-2 days later.

Deliveries to non-EU countries incur additional duties, taxes and fees. You can find further information on customs duties at
https://ec.europa.eu/taxation_customs/home_en

and on import sales tax at
http://www.zoll.de/EN/Home/home_node.html

as well as specific information for Switzerland at
http://xtares.admin.ch/tares/login/loginFormFiller.do?l=en

Express delivery (within Germany)

If you would like to receive your goods sooner (guaranteed next working day delivery), a shipping surcharge of €10,00 per order applies (€15,95 in total). Express delivery is made on the next working day after placement of the order. The order must be received no later than 1pm (Monday to Friday excluding holidays) to be delivered the next working day. No shipping takes place on Saturdays, Sundays or holidays.

If an order is placed on a Sunday/holiday (including 24/12 and 31/12), express delivery will be made on the second working day after placement of the order.

You can select this service under the 3rd point of the order process “shipping/payment” provided the item is in stock. Please note: Express delivery to PACKSTATIONS is not possible.

Express delivery (24-hour service) to Austria and Switzerland is possible in individual cases on request. In this case, we will apply a shipping surcharge of up to €150,00 per order. The exact costs are determined by the size and weight of the shipment and can be obtained upon request.

Please note that deliveries to non-EU countries are subject to additional costs (customs duties and fees). Further information on Switzerland can be found at: http://xtares.admin.ch/tares/login/loginFormFiller.do?l=en

Free delivery to the store

Have your order delivered free of charge to the store of your choice.

To avail of this service, you need to select the option “Delivery to the store (free of charge)” in the 2nd step during the order and payment process. When selecting this option, enter the store of your choice for the collection of your order after two to four days. We will also need your e-mail address and telephone number. We will let you know when your order has arrived at your chosen store and you can collect the parcel at the usual opening times.

DHL packstation

Are you often away from home when your parcel gets delivered? From now on you can collect or send your consignment from a packstation, DHL’s parcel service, using a parcel machine – 24/7 and irrespective of opening hours.

PACKSTATION is a free service provided by DHL whereby you can chose to have a postal package sent to your home or any parcel machine of your choice. Please note that large parcels cannot be collected from packstations. Our staff are happy to provide you with further information in this regard.

Preferred shipping date

You have the option of entering a preferred shipping date under the 3rd point of the order process “shipping/payment”. Please note: The goods will be shipped on the preferred shipping date. Delivery will be after 1-4 days, depending on the delivery type.

Partial delivery

Have you selected items with different delivery dates? Goods are normally shipped in full, i.e. the delivery date depends on the item with the longest delivery time. If you want your items sooner, you can select the option “Partial delivery” under the 3rd point of the order process “shipping/payment” without doubling the shipping costs.

Cash on delivery

Please note that cash on delivery will incur additional surcharges. The COD charge is levied by the delivery agent upon handover of the goods.

Other delivery countries

We deliver to over 200 countries. Please select a country to find out about the applicable shipping type and costs.

Select a delivery country

No shipment on these days.

The goods leave our warehouse five days a week. There are no shipments on Saturdays and Sundays as well as the following days:

Returns

You will find all the information you need right here if you ever want to return an item purchased in the Hirmer BIG & TALL online shop.

Reclamation

Please contact our service team directly for any reclamations. They will provide you with information on returns and processing of reclamations.